Terms & Conditions

The information below will help provide a clear understanding of terminology used in our catalogs, as well as important information relating to our company policies.

Return Policy
We've developed our Return Policy to make returns as easy as possible for you.

Simply email us at info@txley.com for assistance with:
• Return authorization
• Damaged or defective items
• Shorted orders

Some items cannot be returned to Txley. These include:
• Customized orders, such as custom made-to-order and fabricated items
• Extended Inventory items
• Hazardous materials
• Goods shipped outside the continental United States
• Special orders, such as non-catalog items and volume purchases
• Warranty items

Learn about our return policy.
Warranty Disclaimer/Limitation of Liability
Txley does not provide any warranty for the goods it supplies, but shall pass through any transferable manufacturer's standard warranties. Txley excludes and disclaims all other express and implied warranties, including, but not limited to, all implied warranties of merchantability fitness for a particular purpose. To the extent not prohibited by applicable law, in no event, whether in contract, warranty, indemnity, tort (including, but not limited to, negligence), strict liability or otherwise, shall Txley or its affiliates be liable for (a) Any incidental, indirect, punitive, special, consequential, or similar damages, even if such damages were foreseeable or caused by Txley, (b) Any claim that properly is a claim against the manufacturer, or (c) Any amount exceeding the amount paid for goods that are subject of such claim(s). All claims must be brought within one year of accrual of cause of action.

Public Sector Employees
Free Gift with Purchase and Buy One, Get One promotions are not available to public sector employees.

Restocking & Cancellation Fees
Refused or cancelled Extended Inventory orders are subject to restocking fees and return freight charges. Cancellation fees may apply on quoted volume, customized, or noncatalog items.

To help promote safety and comply with right-to-know legislation, manufacturers publish Material Safety Data Sheets (MSDS) for some of the products we sell. MSDS are now being called Safety Data Sheets (SDS), according to the federal Hazard Communication Standard. You can find SDS on the item detail page on the manufacturer’s website you can call Customer Service at (360)545-4433 to request a copy.

California Proposition 65
CA Prop 65 known as the Safe Drinking Water and Toxic Enforcement Act of 1986, aims to protect drinking water sources and California citizens from exposure to chemicals known to cause cancer, birth defects, or other reproductive harm.

Replacement Part Information
The term "replacement" is used for all items that are direct replacements for original equipment manufacturers' (OEM) products.
The replacement parts are not made by the original manufacturers but are instead replacement parts that are manufactured by other companies. The trademarks and/or trade names of the original equipment manufacturers are used only for identifying the original brand-name equipment.

Changes in market conditions, increases in delivery costs, and fluctuations in the commodity market may require us to adjust our prices on select items from time to time. In the event there is a price change, we will inform you of the adjusted price before you complete your order. Some products may only be eligible for tiered pricing regardless of contract pricing terms.

Local Codes and Permission

Because of different local requirements, it is the responsibility of the customer to understand and comply with all local building codes before installing any item identified as meeting code. It is the customer's responsibility to obtain all necessary permissions for use of any logos, text, graphics, or images on custom products Txley produces. Txley reserves the right to reject any custom order at its discretion.

Mailing List Removal
To remove your name from our catalog or promotional mailing lists or if you receive duplicate catalogs, please call Account Services at (360)545-4433 or email your request to accounting@txley.com.

Handling Fee on Orders Under $100
Effective January 1, 2020, there is a $25 handling fee for orders of less than $100.

In Case of Publication Errors
Our goal is to be error-free online and in our printed publications. If we discover any errors, we will inform you of the error before you complete your phone order and correct any online errors as soon as possible. Please reference our website for current products and pricing.

Terms of Sale
All purchases shall be governed exclusively by the Txley Terms of Sale, which are incorporated by reference into every purchase.